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News Forum - Thai Airways turbulence: Passenger’s business-class fiasco


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Thai Airways faced public criticism when a passenger expressed frustration on social media after experiencing subpar service on a business-class flight. Despite purchasing expensive tickets for himself and his clients to Beijing, he encountered malfunctioning seats that would neither recline nor convert into beds. The airline’s attempt to compensate with a modest sum of 5,500 … …

The story Thai Airways turbulence: Passenger’s business-class fiasco as seen on Thaiger News.

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Thai have been sub par in their product and service for many many years now, sad really as at one time their service was excellent. Recently I have used Quatar, Etihad and Finnair in my trips back and forth and found they are all better than Thai. About the only thing left that is premium with Thai is their prices!

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10 hours ago, ChrisS said:

About the only thing left that is premium with Thai is their prices!

Hear! Hear!

A new approach to passenger service is greatly needed because their price surely isn't justified compared to their competition.

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