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News Forum - More than 500 people stranded in Chon Buri by luxury cruise company


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More than 500 Thai tourists found themselves stranded at Laem Chabang Port in Chon Buri, despite shelling out over 100,000 baht each for a supposedly luxurious cruise trip. The chaotic incident unfolded on Friday, May 19, leaving disgruntled passengers fuming and demanding answers from the cruise company, reportedly identified as Cost Serena, as they were …

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The cruise company defended itself, claiming that the victims’ names were not included in the official list due to an oversight by the customer service department.

So your customer service department's oversight is not your company's problem... typical rationale  

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