News Forum - British Airways flights to Bangkok and Kuala Lumpur resume soon

[Thaiger]

British Airways (BA) resumes flights to Kuala Lumpur and Bangkok this year, marking a significant step in its regional expansion strategy. Chairman and CEO Sean Doyle expressed the importance of this strategic return. “For a global carrier like us, expanding our network in Asia as quickly as possible is crucial. With more aircraft joining our … …

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[Pinetree]

An awful airline, truly poor in service, reliability, reputation and global reach.  T5 at LHR is also terrible. These new routes are apparently being served using spare, old B777-200s, that most airlines have returned during covid, or sold on. I also hear that the services are from LGW. 

[Ramanathan.P]

Well....what can one expect from the age old planes and the cabin crews. Let us wait and see how it unfolds. 

[ChrisS]

Overpriced, ancient planes and p*ss poor service pretty much much sums up BA.

[Grumpish]

3 hours ago, Pinetree said:

An awful airline, truly poor in service, reliability, reputation and global reach.  T5 at LHR is also terrible. These new routes are apparently being served using spare, old B777-200s, that most airlines have returned during covid, or sold on. I also hear that the services are from LGW. 

I worked for BA for 25 years, up until 1999. They were actually a pretty good airline at one point, but the rot started in the mid-90's, when a certain CEO, who became almost universally loathed by the staff, started chasing the sacred cows of out-sourcing and off-shoring regardless of the practicalities or cost in labour relations terms.

[Pinetree]

1 hour ago, Grumpish said:

I worked for BA for 25 years, up until 1999. They were actually a pretty good airline at one point, but the rot started in the mid-90's, when a certain CEO, who became almost universally loathed by the staff, started chasing the sacred cows of out-sourcing and off-shoring regardless of the practicalities or cost in labour relations terms.

Yes, agree with that, I met the chap you refer to when he was the Base  Manager for another airline at a certain airport.  I never took to him at all. 

[Vigo]

Some of the comments are unduly harsh. The Economy and premium economy sections of the B777-200ER were updated in 2018. The business/club class and first sections were updated in stages; 2010, 2016 or 2019.  

Complaining about the airline based upon conditions from 20-25 years ago is ridiculous. The industry was experiencing a cost containment crisis worldwide and were cutting costs and having labour disruptions too.  What matters is the present time. The airline is investing 7 billion GBP in its operations.  I avoid BA because its is One World and I detest AA and dislike CX.  I am a *A flyer, but I have experienced some of the BA  flights over the years. It is no worse than any other legacy airline. The quality of service reflects the quality of passengers.

Discount Y class pax usually select pick an airline based on price and BA's airfares to BKK are competitive. The flights will be direct. Emirates, Singapore and Qatar have BKK flights that depart from Gatwick too.   Many consumers will gladly pick a direct flight over the 50 pound lower fare that requires  for spending 3-10 hours extra transiting through Dubai or Doha or Istanbul via Emirates, Qatar or Turkish. It's the connecting flights that are more likely to lose luggage and to have problems because of missed connections. Many passengers prefer Gatwick over Heathrow because of travel times and costs.

BA is using Gatwick because Heathrow is maxxed out.