News Forum - AirAsia soars to new heights: Asia’s best low-cost carrier for 2024

[Thaiger]

AirAsia Group and its affiliates AirAsia X and Thai AirAsia X have been crowned Asia’s Top Low-Cost Carrier for 2024 by AirlineRatings.com at their prestigious Airline Excellence Awards. This accolade marks a significant milestone in AirAsia’s storied journey. Launched in 2001 by visionary founders Datuk Kamarudin Meranun and Tony Fernandes with just two aircraft, the … …

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[WilliamG]

Was it the founders who made their website and app one of the most complicated to negotiate, with surprisingly high fares at the end. And refuse to take Bangkok Bank debit cards.

[MrStretch]

15 hours ago, WilliamG said:

Was it the founders who made their website and app one of the most complicated to negotiate, with surprisingly high fares at the end. And refuse to take Bangkok Bank debit cards.

Hear! Hear!  I spent way too much time on their website yesterday, looking for flights that appeared, then disappeared, fares that changed by the minute and the incredibly confusing process for determining if I had the proper box checked for a passenger in my friend list that wasn't me.

I hate their new app, and while I will probably continue to fly AA, as it's reasonably convenient, I am ditching their non-flight services and applications.

[BigHewer]

15 minutes ago, MrStretch said:

I hate their new app, and while I will probably continue to fly AA, as it's reasonably convenient, I am ditching their non-flight services and applications.

My thoughts exactly. If a similar option exists, I usually choose the other one. It’s just the case that AA has some routes and times nailed down and is the only viable choice.

[WilliamG]

Just did Don Mueng to Phitsanulok. Cheaper on NOK Air, especially if booked on Booking.com. Saved Bht 500.

[Ramanathan.P]

To be honest...AA sucks in everything. 

[BigHewer]

I was in Yogyakarta (Indonesia) when Mount Merapi erupted in 2010. Two of my upcoming domestic flights were cancelled. One was with AA and the other with Lion Air.

Can you guess what happened?

1. Lion Air issued a CASH refund at the airport. Took all of two minutes.

2. AA directed me to their website (Internet was down) and then their non-responsive customer service hotline. Took hours to get through. Eventually, was offered a “credit shell” which was fiddly to apply for and I never ended up using.

AA scored an own goal with their handling of that

 

[Khunmark]

1 hour ago, BigHewer said:

I was in Yogyakarta (Indonesia) when Mount Merapi erupted in 2010. Two of my upcoming domestic flights were cancelled. One was with AA and the other with Lion Air.

Can you guess what happened?

1. Lion Air issued a CASH refund at the airport. Took all of two minutes.

2. AA directed me to their website (Internet was down) and then their non-responsive customer service hotline. Took hours to get through. Eventually, was offered a “credit shell” which was fiddly to apply for and I never ended up using.

AA scored an own goal with their handling of that

As a general rule, if a company wins some sort of an award for some outstanding aspect of their business, I pull out my red marker and put a line through them.