Thai AirAsia suspends flights, cuts salaries as financial woes continue

[Thaiger]

As Thailand’s airlines continue to struggle with the financial fallout from Covid-19, Thai AirAsia has suspended all flights for this month. The carrier is also cutting staff salaries or deferring partial or whole payment until September. According to a Bangkok Post report, the airline’s financial woes are worsening as low passenger numbers show no sign of improving and cash flow has taken a hit. Following curbs on domestic travel introduced last month, TAA grounded its fleet and says flights will remain suspended after it failed to obtain a loan. As is the case with all domestic carriers, TAA is dealing […]

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[Jay79]

Suspect Air Asia's shoddy treatment of their customers is coming back to bite them. They cancelled a stack of flights across Asia when the pandemic first hit in March 2020.At that time, customers were fully entitled to full refunds if airlines cancelled the flight. Of course, many of Air Asia's customers took up their entitlement with a promise from the airline the refund would be delivered within 12-16 weeks. Except, Air Asia never paid up and evidence of disgruntled customers crying 'theft' is spread across the Internet. Why would these customers ever book with Air Asia again? Is it quite likely they have told their friends, family and every passing acquaintance to steer well clear?  I would say it is never a good long term business strategy to steal from your customers. 

[billywillyjones]

When Covid hit airasia provided poor or virtually no service to Thai customers and VietJet wisely jumped in and took over.  Many have moved to Vietjet because they operated at times AirAsia ran for the hills.